APEX DRIVE日本語

APEX DRIVE Support

We accept questions, bug reports and feedback about APEX DRIVE (the "Service") at the contact below. You may write in English or Japanese.

Contact

Email: support@apexdrive.jp
You can also open this page from the app's Settings screen.

What to include

Your Driver No. (the number shown on your card in the app)
Your device and OS version (for example: iPhone 15, iOS 26)
What happened (when, on which screen, and what you were doing)

The Service has no passwords, and we will never ask you for your login details.

Responses

We review messages and respond in turn. Some requests may take longer, and we may not be able to reply to every message. Statutory requests about personal information are handled in accordance with the Privacy Policy.
In an emergency, such as an accident while driving, contact the police, the fire department or the road operator first. This contact point cannot handle emergencies.

Requests about your personal information

You can delete your account and data at any time from Settings → "Delete account" in the app.
To request disclosure, correction or suspension of use of your personal information, follow section 8 of the Privacy Policy (Japanese) and send your request to the email address above.

Terms of Service (Japanese)
Privacy Policy (Japanese)